Free standard shipping for orders over $200, Free express shipping for orders over $300, Australia wide

Aria Viale

Frequently Asked Questions

Where are your pieces made?

Our designs are thoughtfully crafted using high quality materials locally in Melbourne, Victoria.
Can I buy Aria Viale elsewhere?

We are an online-only boutique and are only selling from our own website.
How long does it take to dispatch my order?

We aim to dispatch all orders within 1-3 business days to ensure you receive your pieces as quickly as possible.
Do you offer free shipping?

We offer free standard shipping on Australian orders over $200 and free express shipping on Australian orders over $300. For international orders, shipping costs are calculated at checkout.
Which shipping courier do you use?

All orders are shipped through Australia Post for reliable and secure delivery.
Can I track my order?

Yes, you will receive a tracking number via email once your order had been dispatched.
What is your return policy?

We accept returns on all full-priced clothing items for a refund or exchange within 7 days of receiving your order. Items must be returned in their original condition with tags attached, unworn and unwashed. Return shipping costs are the responsibility of the customer.
How do I initiate a return or exchange?

Please email info@ariaviale.com.au with your order number and reason for the return. We will guide you through the process.
What if my item is faulty?

If you receive a faulty item, contact us at info@ariaviale.com.au with details and photos of the issue. We will assess and resolve the matter promptly.
How do I know which size to order?

Each product page includes a tailored size guide with measurements to help you find the perfect fit. There is also a size chart and size conversion for more overall measurements. If you need further assistance, feel free to contact us.
How do I care for my garments?

Each piece has specific care instructions, which can be found on its care label. There is also a detailed care guide on each product page to assist.
What payment method do you accept?

We accept all major credit cards, PayPal and Afterpay.
Can I make changes to my order after it has been placed?

If you need to make changes, contact us as soon as possible at info@ariaviale.com.au We will do our best to accommodate your request if the order hasn't been processed yet.